Return policy

Exchange Policy

We offer a hassle – free exchange guarantee within 7 days from the delivery date. Simply inform us of the style or size you wish to exchange for. The exchanged item will be shipped within 3 business days after we receive the returned item. However, you are responsible for covering the shipping cost to send the package back to us.

Return Policy

We will gladly accept the return of any unsatisfactory item within 7 days from the delivery date. Please ensure that the item has not been used or altered. The original tags must be attached, and a copy of the receipt is required. Eligible returns will be credited back to your original form of payment.

Note: Customers are required to bear the shipping expenses for both exchanges and returns.

Step – by – Step Return Instructions

Step 1 – Email

Send us an email with your Order Number and the reason for the return. We will reply with detailed return instructions via email.

Step 2 – Ship

Ship the item back to us in its original, unused condition with the original tags still attached within 7 days from the delivery date to be eligible for a refund.

  • The original receipt or a copy must be included inside the package.
  • For any product returns, customers need to return all accompanying accessories, if any.
  • The “No signature required” service is acceptable at the return center.
  • We will not be held responsible for any returns sent to an incorrect address or for items that are damaged or lost during the return process.
  • If you accidentally send the wrong item to us for return, please contact us as soon as possible. However, we cannot guarantee that your item will be found and returned, and no compensation will be provided.

Step 3 – Refund

Refunds will be processed within 5 business days of receiving your return. All refunds will be sent directly back to the original source of payment.

  • We reserve the right to issue a refund based on the condition of the returned items. We will email you the refund details.
  • Shipping is a service and is non – refundable. A restocking fee may be charged to cover packaging, handling, and any other costs incurred during the restocking process.
  • We do not provide return labels; return shipping is the customer’s responsibility.
  • FINAL SALE items cannot be accepted for return, credit, or refund.
  • Packages that are returned to sender or refused will be processed as returns. You will receive your refund minus the initial shipping charge after we receive the package.

Contact Email: mall@okstrade.org